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Linux is available but is not recommended for the representative console.The BeyondTrust representative console can be installed on Windows and MacOS.Access to the ITS BeyondTrust representative console is limited to specific departments that work with the ITS Service Center (4HELP).Who can use BeyondTrust? Tech Support Representatives The chat window (titled: Michigan IT) does not grant any access other than the ability to communicate via typed text. In some circumstances, a chat window may appear without being prompted to agree. (Note that other units/departments may host their own BeyondTrust installation with different configurations.) The ITS installation of BeyondTrust is configured to require the logged-in user to grant access to their device before a technician can see or interact with the device. Will BeyondTrust allow techs access to my computer without my knowledge? To allow the technician to provide directions or assistance with steps to complete a task.To allow the technician to directly attempt to fix the issue.To allow the technician the chance to see or experience the issue.To provide needed administrator privileges on managed devices.Why would I allow a support technician to access my device using BeyondTrust? BeyondTrust is more like Windows Remote Assistance or VNC, GotoAssist, or Teamviewer, where the support person actually acts as the user and views the same screen that the user is viewing.With RDP, a support representative accesses a computer via a separate user context from the end-user and does not see their actual screen.BeyondTrust is not comparable to Windows Remote Desktop (RDP).The website for the ITS BeyondTrust system is:

it.) to require consent for access to personally owned-devices and UM-owned devices While we are making an effort to use only the newer name, you may hear it referred to as Bomgar. The downloaded file may also still include 'Bomgar' in the name.īeyondTrust (Bomgar) is a remote-assistance tool used by ITS (Information Technology Services) at U-M that allows a tech support representative to share the customer's view of the screen, and interact with their computer when necessary. ITS has configured the BeyondTrust system ( remotesupport. Note: Bomgar has rebranded as BeyondTrust.

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